SHIPPING, RETURNS, DELIVERY & PRIVACY POLICY

Shipping Policy

At Karma Imani Candle Co, we strive to provide a seamless shipping experience for our customers. We carefully package our unique and creative candles to ensure they reach you in perfect condition. Our shipping costs are transparent, and we aim to deliver your order in a timely manner.
We are dedicated to building trust with our customers, and our shipping policy reflects our commitment to your satisfaction.
If you have any questions about our shipping methods or packaging, feel free to reach out to our team for assistance.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Karma Imani Candle Co.

That said, we quality check, test, and inspect our products contiously. We have put forth extream efforts to ensure your purchase is carefully packed and shipped.

Our goal is to build trust and reassure you that you can shop with confidence.

Due to our strenious attention to details, we do not offer exchanges or refunds.

All Sales are final.

Delivery Policy

Thank you for choosing Karma Imani Candle Co.! We are committed to ensuring your products arrive safely and promptly. Please review our delivery policy below:

1. Order Processing

Orders are processed within 1-2 business days after payment is confirmed.

An email notification will be sent confirming that your order is being shipped.

2. Shipping Options & Rates

We offer standard shipping, expedited shipping, and priority shipping options.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Free shipping may be available for orders over a specified amount (e.g., $100).

3. Delivery Timeframes

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

Priority Shipping: 1-2 business days

Please note that these timeframes are estimates and may vary due to unforeseen circumstances in which Karma Imani Candle Co LLC will not have any control over.

4. Shipping Destinations

We currently ship within the United States and International. Shipping options may be available upon request and at customers expense.

5. Shipping Carrier

We partner with trusted carriers such as USPS, UPS, or FedEx to ensure your order arrives safely.

6. Delivery Confirmation & Tracking

All shipments include tracking information, which will be provided via email once your order has shipped.

You can monitor your delivery status online.

7. Address Accuracy

Please ensure your shipping address is correct and complete. Karma Imani Candle Co. is not responsible for delays or lost packages due to incorrect addresses provided by the customer.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue and offer a resolution, which may include a replacement. No refund will be provided.

9. Local Pickup

Not available

10. Changes & Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of purchase. Once the order has been shipped, we are unable to make changes.

For any questions regarding your delivery or shipping, please contact us at support@karmaimanicandles.com or 1.888.414.6345

Online E-Commerce Security Policy

Effective Date: May 1, 2025

Karma Imani Candle Co. ("we," "our," or "us") is committed to protecting the security of our customers' information and ensuring a safe online shopping experience. This Security Policy outlines our approach to safeguarding customer data, complying with applicable laws, and maintaining best security practices.

1. Scope
This policy applies to all online transactions, customer data, and related activities conducted through our website karmaimanicandles.com.

2. Data Collection and Use
We collect only the necessary personal information (e.g., name, address, payment details) to process orders and provide customer service.
- All data is handled in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

3. Data Security Measures
Encryption: We use Secure Socket Layer (SSL) encryption to protect data transmitted between your browser and our servers.
Payment Security: We partner with PCI DSS-compliant payment processors to handle all credit card transactions securely.

Access Control: Access to sensitive data is restricted to authorized personnel only, with regular security training.
Data Storage: Customer data is stored securely with encryption and regular security audits.

4. User Responsibilities
Customers are responsible for maintaining the confidentiality of their account credentials.
Customers should use strong, unique passwords and notify us of any suspected security breaches.

5. Monitoring and Maintenance
We regularly monitor our systems for vulnerabilities and suspicious activities.
Software and security patches are applied promptly to address known vulnerabilities.

6. Incident Response
In the event of a data breach or security incident, we will notify affected customers and relevant authorities promptly, in accordance with applicable laws.

7. Compliance
We adhere to all relevant legal and regulatory requirements concerning data protection and online security.
We conduct periodic reviews of our security practices to ensure ongoing compliance and improvement.

8. Changes to this Policy
We reserve the right to update this Security Policy as needed. Changes will be communicated via our website and effective immediately upon posting.